Best customer support chatbot for online stores
Most online store support questions are about orders, shipping and returns, which an AI can answer from your store data. Here is the one tool we would start with, and the alternatives worth comparing. Updated 2026-10-14.
Our top pick: Gorgias
Because it was built for ecommerce support, pulling order details from Shopify into every ticket and automating "where is my order" replies.
Gorgias
Customer support help desk built for ecommerce stores, with AI automation.
Price: See site (prices not readable) · Free option: Sign up free
Visit GorgiasAlternatives worth a look
Tidio
Live chat and AI chatbot (Lyro) for small business websites.
Price: From $24.17/mo billed annually · Free option: Free Plan ($0); 7-day free trial
Visit TidioRe:amaze
Customer support and live chat software for ecommerce stores.
Price: Basic $29 per team member/month ($26.10 annual) · Free option: Free trial
Visit Re:amazeIntercom
Customer service platform with the Fin AI agent for answering customer questions.
Price: See site (per-seat prices not readable); Fin AI Agent $0.99 per outcome · Free option: 14-day cardless free trial
Visit IntercomSide by side
| Tool | Price | Free option |
|---|---|---|
| Gorgias (top pick) | See site (prices not readable) | Sign up free |
| Tidio | From $24.17/mo billed annually | Free Plan ($0); 7-day free trial |
| Re:amaze | Basic $29 per team member/month ($26.10 annual) | Free trial |
| Intercom | See site (per-seat prices not readable); Fin AI Agent $0.99 per outcome | 14-day cardless free trial |
What online stores should check before choosing
- Does it see order details from your store platform?
- Can it automate order-status replies?
- Does it handle email, chat and social messages together?
A common mistake
Letting a chatbot answer refund disputes. Hand those to a person.
Frequently asked questions
What is the best customer support chatbot for online stores?
Our top pick is Gorgias. Because it was built for ecommerce support, pulling order details from Shopify into every ticket and automating "where is my order" replies.
How much does Gorgias cost?
Gorgias: See site (prices not readable). Free option: Sign up free. Checked 2026-10-13; confirm on the vendor's site.
What should online stores look for in a customer support chatbot?
Does it see order details from your store platform? Can it automate order-status replies? Does it handle email, chat and social messages together?
Are these rankings paid?
No. Picks are ranked by fit for the job. Sponsored placements are always labeled "Sponsored" and never change the order of our picks.